Vendor selection is the first step in the product realization process that starts with the purchasing of materials and ends with delivering the products. The objective of the present research is to select the best vendor in a leading automobile organization. The multi-criteria decision making techniques of fuzzy quality function deployment (QFD) and the Analytical Network Process (ANP) were applied to achieve reliable results. A case study of a manufacturing unit in northern India was used to validate the proposed framework. The output of the QFD showed the pre-qualified vendors as V3, V2 and V7 with relative user requirement (RUR) values of 0.188, 0.145 and 0.134, respectively. The final ranking of the vendors is presented using the ANP model.
Vendor Selection, QFD, ANP, MCDM
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