The comprehension of customerâ€™s perceptions is a necessity in all types of business. In the context of Architecture and Civil Engineer, Post-Occupancy Evaluation is the main strategy adopted to catch customerâ€™s perception about building performance. Usually, questionnaires adopted in POE, take in account subjective criteria whose importance degree are estimated in an arbitrary way. The present work proposes an original variation of POE which makes it able to evaluate criteria degree importance, taking into account the analysis of coherency degree of the arbitrary evaluations. The proposal was applied in a case which results showed the applicability of the proposal and, also, the main difficulties found in its implementation.
AHP, APO, EPO, evaluation, multicriteria, MCDA
Psychology, 27, 93–102.
Barba-Romero, S., & Pomerol, J.-C. (1997). Decisiones multicritério: Fundamentos teóricos y utilizacion
prática. Madrid: Universidad de Alcalá.
Bordass, B., & Leaman, A. (2005). Making feedback and post-occupancy evaluation routine 1: A
portfolio of feedback techniques. Building Research and Information, 33(4), 347-352.
Costa, H.G. (2006). Auxílio Multicritério à Decisão: Método AHP. Rio de Janeiro, Brasil: Associação
Brasileira de Engenharia de Produção (ABEPRO).
Council, F.F. (2001). Learning from Our Buildings: A State-of-the-practice Summary of Post-occupancy
Evaluation. Washington, DC: National Academy Press.
Formoso, C.T., & Lantrelme, E.M.V. (2000). A performance measurement system for construction
companies in Brazil. International Project Management Journal, 6(3), 54-60.
Hadjri, K., & Crozier, C. (2009). Post-occupancy evaluation: Purpose, benefits and barriers. Facilities,
Navarro, G.P. (2006). Proposta de Sistema de Indicadores de Desempenho para a Gestão da Produção em
Empreendimentos de Edificações Residenciais. M.Sc. Thesis. Porto Alegre, Brasil: Universidade Federal
do Rio Grande do Sul.
Ornstein, S.W., Ono, R., Lopes, P.A., França, A.J. G. L., Kawakita, C.Y., Machado, M.D., et al. (2009).
Performance evaluation of a psychiatric facility in São Paulo, Brasil. Facilities, 27(3-4), 152-167.
Romero, M. de A.; Ornstein, S.W. (2003). Avaliação pós-ocupação: métodos e técnicas aplicados à
habitação social. Porto Alegre, Brasil: Coleção Habitare ANTAC, 294.
Preiser, W.F.E., Rabinowitz, H.Z., & White, E.T. (1988). Post-occupancy evaluation. New York: Van
Saaty, T.L. (1980). The Analytic Hierarchy Process. (W. d. S. e. Silva, Trans.). Pittsburgh, PA: RWS
Sato, Y. (2009). How to measure human perception in survey questionnaires. International Journal of the
Analytic Hierarchy Process, 1(2), 64-82.
Zagreus, L., Huizenga, C., & Arens, E. (2004). A Web-based POE Tool for Measuring Indoor
Environmental Quality. UC Berkeley: Center for the Built Environment. Retrieved from:
Zhao, D. (2007). The development of post occupancy evaluation abroad and its feasibility in China.
Beijing Acta Scientiarum Naturalium Universitatis Pekinensis, 43(6), 797-802.
Zimring, C.M. (1987). Evaluation of Designed Environments. New York: Van Nostrand Reinhold.
Copyright of all articles published in IJAHP is transferred to Creative Decisions Foundation (CDF). However, the author(s) reserve the following:
- All proprietary rights other than copyright, such as patent rights.
- The right to grant or refuse permission to third parties to republish all or part of the article or translations thereof. In case of whole articles, such third parties must obtain permission from CDF as well. However, CDF may grant rights with respect to journal issues as a whole.
- The right to use all or parts of this article in future works of their own, such as lectures, press releases, reviews, textbooks, or reprint books.
- The authors affirm that the article has been neither copyrighted nor published, that it is not being submitted for publication elsewhere, and that if the work is officially sponsored, it has been released for open publication.
The only exception to the statements in the paragraph above is the following: If an article published in IJAHP contains copyrighted material, such as a teaching case, as an appendix, then the copyright (and all commercial rights) of such material remains with the original copyright holder.
CDF will receive permission for publication of copyrighted material in IJAHP. This permission is not transferable to third parties. Permission to make electronic and paper copies of part or all of the articles, including all computer files that are linked to the articles, for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage.
This permission does not apply to previously copyrighted material, such as teaching cases. In paper copies of the article, the copyright notice and the title of the publication and its date should be visible. To copy otherwise is permitted provided that a per-copy fee is paid.
To republish, to post on servers, or redistribute to lists requires that you post a link to the IJAHP article, which is available in open access delivery mode. Do not upload the article itself.
Authors are permitted to present a talk, based on a paper submitted to or accepted by IJAHP, at a conference where the paper would not be published in a copyrighted publication either before or after the conference and where the author did not assign copyright to the conference or related publisher.