The purpose of this paper is to provide an integrated approach that prioritizes organizational performance measures and critical success factors towards the strategic objectives and initiatives of a firm. The Analytic Hierarchy Process (AHP) pair-wise comparisons and hierarchic composition technique is used to prioritize the key performance indicators (KPIs) and the key result indicators (KRIs) as well as the critical success factors (CSFs) of the organization within the frame of a single hierarchy. The new model presented in the paper will be more suitable for dealing with the problem than the others which are available. The application of the suggested model will enable staff to more closely align their daily activities to the strategic objectives of the firm.Â The suggested approach allows for a wide applicability to different types of organizations (business, nonprofit, public) and its use could significantly improve resource allocation and the overall performance in organizations.
Performance measures, Analytic Hierarchy Process, Key performance indicators, Key result indicators, Critical success factors
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